Refunds, the honest version.
Digital licences deliver instantly and can't be handed back — so all sales are final, with two exceptions we stand behind.
The short version
Every product on this store is a digital FiveM resource delivered instantly to your Cfx.re Keymaster the moment payment completes. Because the licence and files are in your hands immediately, we do not offer refunds — with the two exceptions below.
Exception 1 — you didn't get support
If you open a support ticket about a purchase and receive no response from us within 3 days (72 hours) of opening the ticket, you are entitled to a full refund of that purchase. We think a paid product with nobody behind it is worth a refund — simple as that.
- ✓The 3-day window starts when the ticket is opened.
- ✓Support requests must come through our Discord ticket system so there's a timestamped record.
- ✓"No response" means silence from our team — an ongoing back-and-forth about a fix doesn't qualify.
Exception 2 — the script is completely non-functional
If the script you purchased does not work at all — meaning it is broken as shipped, for everyone, not just in your specific server setup — you are entitled to a full refund.
"Not working on my server" is not the same thing. Conflicts with other resources, outdated artifacts, modified frameworks, or configuration mistakes are support cases, not refund cases — open a ticket and we will help you get it running. That's what the support you paid for is there for.
- ✓You must give us a reasonable chance to reproduce and fix the issue first.
- ✓If we confirm the product is fundamentally broken and can't fix it, you get your money back in full.
What is never refundable
- ✓Change of mind, accidental purchase, or "my server shut down".
- ✓Purchases older than 20 days, regardless of the reason.
- ✓Products bought on sale being cheaper later (or vice versa).
- ✓Licences that have been leaked, resold, or shared in breach of the Terms of Service.
Chargebacks
Opening a chargeback or PayPal dispute instead of talking to us results in an immediate, permanent revocation of every licence on your account and a ban from the store and Discord. Payment disputes are handled by Tebex, our merchant of record — but talk to us first; if your case falls under an exception above, we refund it without a fight.
How to request a refund
Open a ticket in our Discord with your transaction ID (from your Tebex receipt email), the product name, and which exception applies. Valid refunds are pushed back to your original payment method through Tebex, usually within a few business days.